IT Help Desk Tier 1
Company: The People Concern
Location: Los Angeles
Posted on: October 16, 2024
|
|
|
Job Description:
IT Help Desk Tier 1
2116 Arlington Ave, Los Angeles, CA 90018, USA * Los Angeles, CA,
USA
Req #11233
Friday, September 27, 2024
Role: IT Help Desk - Tier 1
Reports To: IT Help Desk Manager
Department: Information Technology
Location: 2116 Arlington Ave. Ste. 100, Los Angeles, CA 90018
Schedule: Monday to Friday 8:30 am to 5 pm
Status: Full-Time, Non-Exempt (hourly), Non-Management
Benefits: Medical, Dental, Vision, Retirement Planning (403b),
Employee Assistant Program (EAP), etc.
SUMMARY
The Help Desk Tier 1 is responsible for responding to queries,
running diagnostic programs, isolating problems, and determining
and implementing solutions. The IT Technician is also responsible
for providing technical assistance and support related to
company-supported telephones, copiers, printers, computer systems,
hardware, and software and other miscellaneous equipment
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Diagnose and resolve technical hardware and software issues
(network, printer, cameras, telephones, and/or server support) -
ask questions to determine the nature of the problem.
2. Responsible for setting up workstations with computers and
necessary peripheral devices
3. Responsible for installing and configuring appropriate software
and functions according to specifications
4. Offer daily operations and systems support to employees in
person, via phone or email
5. Troubleshoot hardware and software issues in person, remotely,
and via phone.
6. Verify the functionality of hardware and software
components.
7. Follow up with users to ensure resolution of issues
8. Identify and escalate situations requiring urgent attention
9. Inform management of recurring problems
10. Log all help desk interactions; Track and route problems and
requests and document resolutions
11. Redirect problems to correct resource
12. Research questions using available information resources
13. Stay current with system information, changes, and updates
14. This position will drive to our various locations to serve and
assist
QUALIFICATIONS
1. Associate Degree in Computer Science or related field
preferred
2. Minimum two (2) years of experience in troubleshooting and
providing help desk support
3. Minimum two (2) years of experience in computer networks and
systems maintenance
4. Minimum two (2) years customer service background
5. Requires a valid and clean driver's license, auto insurance, and
reliable transportation
6. Ability to meet deadlines and manage stress effectively in
high-pressure situations
7. Understanding of IT principles and an ability to communicate
technical concepts effectively to a varied audience
8. A strong sense of discretion and confidentiality is required
9. Strong experience in Microsoft Suite
10. Working knowledge of fundamental operations of relevant
software, hardware, and other equipment
PREFERRED QUALIFICATIONS
1. CompTIA A+ Certification
WORK ENVIRONMENT
1. Combination of field and office environment
2. Regularly required to sit, stand, bend; occasionally lift or
carry up to 35 lbs.
3. On occasion, walk or drive to different local sites.
4. Will necessitate working in busy and loud environments
5. Will be exposed to elements like cold, heat, dust, noise, and
odor.
6. May need to bend, stoop, twist, and sit throughout the day
EXPECTED BEHAVIORS OF ALL STAFF
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to
non-discrimination in employment. We select the most qualified
individual for the job basedon job-related qualifications
regardless of race, color, age, sex, religion, national origin,
disability, ancestry, marital status, credit history, sexual
orientation, arrest and court record, genetic information, veteran
status or any other status protected by federal, state or other
applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild
their lives. One of Los Angeles County's largest social services
agencies, The People Concern was formed in 2016 in a merger of two
trusted social service organizations based in Los Angeles County,
OPCC and Lamp Community. Informed by more than fifty-eight years of
work in the community, The People Concern is a leading provider of,
and advocate for, evidence-based solutions to the multi-faceted
challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide
a fully integrated system of care - including outreach, interim
housing, mental and medical health care, substance abuse services,
domestic violence services, life skills & wellness programs, and
permanent supportive housing - tailored to the unique needs of
homeless individuals, survivors of domestic violence, challenged
youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care
empowers our participants to navigate the multi-faceted obstacles
in their lives, become their best selves, and ultimately, connect
with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants &
More
The People Concern University & Certificates
Corporate Discounts
Other details
Pay Type
Hourly
Min Hiring Rate
$20.00
Max Hiring Rate
$25.00
Travel Required
Yes
Required Education
High School
Apply Now
Share this job:
Keywords: The People Concern, Malibu , IT Help Desk Tier 1, Other , Los Angeles, California
|
Click
here to apply!
|
